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How can I contact you?
You can contact Bella Baci's Customer Service in a number of ways:
Email: Info@BellaBaciNY.Com
Phone: 631-234-1520 (Customer Service hours are 9-5 EST Monday-Friday)
| Mail: | Bella Baci, Ltd. |
| PO Box 5744 |
| Hauppauge, NY 11788 |
Shipping Questions:
How long will it take to get my order?
All orders will leave the Bella Baci warehouse within 1-3 business days from placement of order. UPS ground can take up to 5 business days to reach you depending on your delivery address.
Can I get my order sooner?
If you need your order sooner you will have the option to choose other delivery methods in the checkout section of this site.
What method do you use to ship orders?
Bella Baci uses UPS to ship all orders
How will I know the status of my order?
Bella Baci will send you a series of order notifications via email to let you know the status of your order. You will receive a confirmation receipt of order and an email to notify you that your parcel has been shipped.
Will I be able to track my order?
Bella Baci will send you your UPS tracking number in your shipment notification email. You can visit www.UPS.com to track your parcel once it has left the Bella Baci warehouse.
What is your policy on Non-Deliverable, Refused and Unclaimed Orders?
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.
Order/Payment Questions:
How can I pay for my order?
Currently at this time Bella Baci only accepts credit card payments for web site orders. If you have any further questions you may contact our customer service department.
Am I able cancel or change my order?
Bella Baci strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order within 12 hours after your order has been placed. Please email your cancellation request or order change to info@BellaBaciNY.Com. Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. Customers will be responsible for all shipping costs on canceled/returned orders that are received after the 12 hour cancellation period.
Can I place my order as a gift order?
You will have the option to send your order as a gift in the checkout section of our site. **Please be advised that our return policy also applies to gift orders.
Do you offer gift wrapping?
Bella Baci offers gift wrapping for all of their products. You may chose the gift wrapping option in the checkout section of our site. A photo link will show you how your gift will arrive to the recipient. Bella Baci charges $4.00 for gift wrapping. There is no additional charge for multiple parcels to be wrapped on an order.
Will I be charged sales tax?
New York State residents are automatically charged applicable sales tax. Purchases made outside of New York State are not subject to sales tax.
Return/Damage Questions:
What is your exchange/return policy?
Bella Baci stands behind all of their products. If you are not 100% satisfied with your purchase you may return it to us (providing the product is unused and in its original condition) within 30 days of receipt for an exchange or a full refund (less shipping and handling).
Return Exceptions:
- Bella Baci can not accept returns on custom products or personalized items.
- Bella Baci is not responsible for any damage that is caused by your dog to any of the merchandise. We can not honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.
- Please measure your pet carefully prior to ordering. Shipping charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for your permission to charge your card for the additional shipping charges.
Where do I send my item for exchange/return?
SHIP RETURN TO:
Bella Baci, Ltd
Attn: Dianna Brueggemann
1819 Devonshire Road
Hauppauge, NY 11788
** Please see our Return Instructions for the return process.
What is your return policy on custom orders?
Bella Baci can not accept returns on custom products or personalized items. We also can not cancel or change a custom or personalized order that has been placed.
What are your legal terms and conditions?
Terms of Use
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance to these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Bella Baci, Ltd reserves the right to make changes to this site and these terms and conditions at any time.
SITE CONTENT:
This site contains images, illustrations, photographs, trademarks, designs and text, collectively referred to as content. This content is the property and intellectual property of Bella Baci, Ltd., its affiliates, subsidiaries and the manufacturers listed. The content may not be copied or altered. The content may be protected by copyright or trademark, and my not be reproduced in any way. Any attempt or act to do so is subject to the laws and jurisdictions that protect such an act. Bella Baci offers all products on this site for Internet purchases. All prices, descriptions, pictures, content, availability and inventory are subject to change at any time. Bella Baci, Ltd. is not responsible for any inaccuracies of prices, descriptions, pictures, typographical or photographic errors in content. Prices, descriptions, pictures and content are subject to change at any time and without notice. Bella Baci, Ltd. reserves the right to limit and or refuse sale at its own discretion.
SITE LINKS:
We may have links to (or have links) from other sites. Users of this web site understand and agree that they use these links at their own risk. We are not responsible for any content, accuracy, legality or offensiveness related to any link on this site. Users of BellaBaciNY.Com agree that they will not hold Bella Baci, Ltd., its affiliates, subsidiaries or employees responsible, or bring any claim against them for damages, losses, or whatsoever resulting from a link to another site.
SHIPPING TERMS:
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.
What is your policy on damaged items?
Bella Baci fully inspects all of their products prior to leaving our warehouse for damages.
Please notify Bella Baci via Email WITHIN 48 HOURS OF RECEIPT of order if an item is damaged. We will send you a prepaid return sticker to send the merchandise back to us for a full refund (including shipping charges). Bella Baci will either replace the item for you or you can choose another product from our site. Damage returns will not be honored if return request is placed more than 48 hours after receipt of order.
Bella Baci Product Questions:
What is my pets size? How do I measure my pet?
Please refer to our sizing charts to determine your pets size and get instructions on how to measure your pet.
What if my purchase does not fit my pet?
If your purchase does not fit your pet you may return it to us for an exchange. Please be aware that you will be responsible for all shipping costs related to the exchange. To avoid this please measure your pet as accurately as possible! Also, due to the uniqueness of Bella Baci's products an exact exchange of merchandise may not be possible.
Do you sell wholesale?
Bella Baci is happy to announce that we do sell wholesale. If you are a retail establishment, catalog, private label company and would like more information about our productions and collections please contact us for a brochure.
How do I care for my purchase?
Bella Baci Coats: Dry Clean Only.
Bella Baci Neckerchiefs: Dry Clean Only
Bella Baci Collars: Gently wipe with a soft damp cloth
Bella Baci Hair Accessories: Gently wipe with a soft damp cloth
What is your stock availability?
All items on the Bella Baci web site are available for immediate shipment with the exception of custom orders and personalized items. Please allow 1-3 business days for your order to be processed and shipped.
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